Popis pozície

The right fit for our team

Who we are looking for a System Engineer who will be responsible for maintaining the technical aspects of a small project, including the cooperation with the Testing team.

Your main tasks

• Responding to technical enquiries in all service aspects (incident and problem reports, technical issues ...) within the contractually agreed response times. First point of contact for customers with regard to all technical service issues during system lifecycles.
• Documentation and analysis of reported incidents and problems.
• Coordinating and carrying out root cause analyses and remedies.
• Assisting our customers with their technical queries about the operation, configuration and service of the serviced system.
• Designing, planning and technically executing changes and extensions to existing systems (change requests).
• Integrating systems and system components into existing system environments.
• Performing system audits.
• Collaborating with Product Management on designing and extending/improving products.
• Supporting Product Management with continuous product improvement based on experience gained / feedback from customers.
• Support transition of delivery project to support phase as well as building up required know how to support handed over solutions.
• Drafting/updating technical documentation on systems and their interfaces.
• Site acceptance with customers.
• Coordinating with product development teams and/or development teams on error analysis and troubleshooting.

Technologies and Frameworks

As a System Engineer, you should have experience in or desire to expand into the following areas:

• Administration competence in the following areas:
  • Linux Administrator Knowledge, Linux Scripting (Bash, Perl)
  • Windows Server Basics, Windows Client Basics
  • Software Deployment Systems (automatic application deployment using Ansible)
• Authentication and directory services (Active Directory, LDAP)
• DNS, host names, IP addresses; VOIP (SIP, RTP)
• Log Files Analysis, Troubleshooting
• Scripting
• RAID arrays
• Virtualisation (VMware)
• System monitoring (Zabbix)
• Relational Database Systems (MS SQL) – good to have, not mandatory
• Network configuration (LAN, WAN, mobile networks) – good to have, not mandatory
• Basic knowledge of telecommunications (interfaces: analog, ISDN, PCM technology) - optional
• Basic knowledge in GSM-R - optional

Your know-how and experience

• Very good English skills (written and spoken)
• Educational background in technology/IT

Special skills & abilities

• Flexible availability
• Occasional travelling
• Above average ability to work under pressure, strong commitment
• Analytical skills to localise errors and sources of errors in distributed systems
• Professional communication and client relationship skills, even during critical situations and under time pressure
• Precise and thorough documentation abilities.

We offer you

• Exciting projects and challenges with innovative software systems that help save lives
• Teamwork in a highly motivated, multidisciplinary team of experts
• Promotion of your personal and professional development
• An attractive salary and additional benefits.

Other benefits

• Training and development program (business and product trainings, budget 500 EUR for an individual language course)
• Flexible working hours, home office
• Employee Referral Program
• Refreshments, company & team events (breakfasts, Christmas party&presents, teambuildings)
• Meal vouchers fully reimbursed by the company.

Miesto práce